At Yoder's Sweet Shop, we take great pride in crafting every product with care and packaging each order to arrive in excellent condition. Because our products are perishable food items, we have the following policy regarding returns, refunds, and order concerns.
Due to the nature of our handcrafted food products, we do not accept returns or exchanges.
If you're placing a larger order for the first time, we encourage you to try a smaller selection first. Sampling a few of our handcrafted sweets is the best way to discover your favorites before placing a larger or custom order.
We carefully inspect every order before it leaves our kitchen. However, if your order arrives damaged, contains incorrect items, or is missing products, please let us know as soon as possible.
To help us resolve the issue quickly, please contact us within 3 days of receiving your order and include:
Our team will review your claim and work with you to determine the appropriate resolution, which may include a replacement, store credit, or refund at our discretion.
Once an order has been shipped, delivery times are the responsibility of the shipping carrier. While we package our products carefully—including insulated packaging and ice packs during warmer months when needed—we cannot guarantee carrier delivery schedules or accept responsibility for delays beyond our control.
If your shipment appears to have been delayed or arrives in unsatisfactory condition, please contact us promptly so we can assist you.
If you have any questions about your order or this policy, we're always happy to help.
Please contact us through our Contact page, and we'll do our best to make things right.